Developing Control Center for Operations Management for Health ServicesHealthcare
Healthcare services are essential to ensuring the well-being of both individuals and communities. Patient frequency to seek medical attention can vary based on various factors, including demographics, prevailing weather, and health conditions. Healthcare providers need to understand these patterns to manage resources effectively to provide timely care. But sometimes certain events such as overcrowded emergency rooms, long waiting periods, long diagnostic periods, and a lack of resources can create problems in providing timely services impacting the streamlined operation of services. Such issues needs a comprehensive approach that can lead to efficient resource usage, time management and quality of services.
The client, a health authority for a GCC country, facing challenges in managing fluctuating patient visits, leading to increased waiting times in hospitals. Additionally, they aimed to maximize service utilization across hospitals.
Challenges:
- Designing Control Center
- Integration with Cerner System
- Designing a Predictive model for patient frequency
Our team collaborated with the client to design and implement a control center for operations management, addressing these challenges effectively using the following Approach:
- Worked with the strategy team to design OPD and emergency control center.
- Provided historical view to understand trends for the specific phenomenon observed.
- Integrated with Cerner system for information.
The team implemented the control center and integrated a Cerner system along with a dashboard providing healthcare professionals with quick access to nearly real-time updates at any point.
Key benefits:
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Improved Patient Flow:
- Streamlined Operations.
- Optimized Resource Allocation:
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Enhanced Decision-Making